Frequently Asked Questions

Simply choose your product, select any options, and click Add to Cart. When you're ready, head to checkout, enter your details, and complete your secure payment. You'll get an order confirmation email right away with your order number.

We accept all major credit and debit cards (Visa, Mastercard, American Express), plus Apple Pay and Google Pay. All payments are processed securely with encryption to keep your details safe.

Your order number is in your order confirmation email, sent right after you check out. It also appears on the thank-you page after payment, and in your shipping confirmation email once your order is on its way.

If you need to make a change, contact us as soon as possible after ordering. We process orders quickly, so we can't always guarantee changes once an order is being prepared — but we'll always do our best to help.

Orders typically arrive within 7–15 business days. Once your order ships, you'll receive a tracking number by email so you can follow it every step of the way. Delivery times may vary slightly depending on your location.

We offer free shipping on all orders over $49.99. For orders under that, a small flat shipping fee is calculated at checkout before you pay.

Tracking is emailed to you once your order has been prepared and shipped — usually within a few business days of ordering. If you haven't received tracking after 5 business days, reach out and we'll check on it for you.

Yes! We ship to most countries. Shipping options and any applicable timing will be shown at checkout based on your location.

Once you have your tracking number, head to our Track Order page and enter it (or your order number and email) to see live updates on where your package is.

We offer a 30-day guarantee. If you're not completely happy with your order, reach out within 30 days of receiving it and we'll help you with a hassle-free return or exchange.

Just contact us through our Contact page with your order number and the reason for your return. Our team will guide you through the next steps quickly and clearly.

Once your return is received and approved, refunds are processed back to your original payment method. It typically takes a few business days for the refund to appear, depending on your bank or card provider.

We're sorry if that happens! Contact us right away with a photo of the item and your order number, and we'll make it right — whether that's a replacement or a refund.

Yes — we choose products made from pet-safe, durable materials. As always, we recommend supervising your pet with any new toy or product, especially during the first few uses.

Each product page includes detailed descriptions, sizing info where relevant, and FAQs to help you decide. If you're still unsure, reach out — we're happy to help you find the right fit for your pet.

Care instructions are included on each product page under the details section. Most items are easy to clean and maintain — just follow the specific guidance for your product to keep it in great shape.